Unique Spanish hanging flower pots
Contact us
Frequently asked questions
1. Ordering
1.1 Help to place an order
We are happy for you to assist you with your order.
For any question whatsoever, you can call us on + 31 (0) 599 858878.
Available monday-friday between 10:00 and 19:00.
You can reach us by email at [email protected]
Usually you will receive a reply within 24 hours.
Finally, you can also use the form on this page to the right side to ask your question.
1.2 Minimum or maximum order amount
No, there is no minimum nor maximum order amount on www.hangpot.nl
1.3 Combination of orders
After placing your orders, we regret that they cannot be combined any more. Of course you can always contact us via email [email protected] to see what is possible to arrange manually.
1.4 Cancellation of orders
It is not always possible to cancel your order. Kindly contact us to discuss the possibilities.
1.5 Confirmations and invoices
We always send you a confirmation and an invoice if you place an order. If you unfortunately do not receive it, please contact us at [email protected]
1.6 Registration on the site
No, registration is not required to become a customer. Only if you wish so, you can create an account so you can check out faster. You will then also be able to save multiple addresses, view and track your orders, and more, but this is not mandatory.
2. Payment
2.1 Payment methods
We offer a choice of the following payment methods:
- By bank transfer. There's no extra charge. Our bank account is NL59INGB0006200362, Petsonline, Stadskanaal.
- By Ideal. You pay online by iDEAL (possible with almost all Dutch banks). There's no extra charge.
- Mr. Cash.
- Credit Cards: Visa, Master Card and American Express.
- Sofort Banking
- Maestro.
2.2 iDeal payment
DEAL is a safe form of internet banking where you are directed to the internet site of your bank during checkout. In our checkout process you indicate to pay by iDeal. In the familiar internet banking site of your own bank, you can pay your order safely. The payment details are already filled in for you. After you have received confirmation from your bank, you return to our website and you will receive a confirmation of your order. Since the iDEAL payment is processed immediately, the payment is immediately visible on your billing statement.
2.3 Payment by bank transfer
Yes, you can just pay in advance by bank transfer. Your invoice contains all necessary data such as invoice number, amount and our bank details. Below they are listed again: ING Bank, NL59INGB0006300362, BIC: INGBNL2A Petsonline, Stadskanaal.
Once we receive your payment on our bankaccount, we will ship your order.
2.4 VAT
Our published prices are inclusive of VAT.
3. Contact
3.1 Contact details
Hangpot.nl, part of Petsonline V.O.F.
Handelsstraat 40
9501 EV Stadskanaal
Phone: + 31 (0) 599 858878
Email: [email protected]
Opening hours: Monday-Friday 10:00-18:00
4. Complaints
4.1 How to file a complaint
Kindly send us a full and clear description of your complaint in writing, by post or by email.
Please include a picture, if possible.
We will always acknowledge receipt of your complaint and will respond to this within 14 days.
5. Returns
5.1 How to return a product
Upon receipt of your product, you have 14 days to return it to us without giving any reasons (Article 6 of the General Conditions). Kindly inform us by email: [email protected]
The cost of the return shipment are paid by the consumer.
5.2 Return Shipping Address
Please send your return item to:
Petsonline V.O.F.
Handelsstraat 40
9501 EV Stadskanaal
5.3 Refunds
After receipt of your returned goods, we will first check the returned goods for damages etc. We expect from you that the product and all accessories will be returned in the original packaging as much as reasonably possible,
We will refund you within 30 days.
5.4 Return shipping costs
For a return you always pay yourself the shipping costs for the return shipment.
6. Shipping and shipping costs
6.1 Shipping of orders
If the product is on stock, it will be shipped within 1 to 2 business days. We ship by GLS who will deliver the package within 24 hours (Netherlands). You will receive the tracking code once your package is shipped so you can track the shipment.
6.2 Shipping Costs
Shipping costs
Netherlands
The shipping costs for delivery within the Netherlands are € 5,95.
Your order will be shipped via GLS as a package, you will automatically receive a Track & Trace code once the parcel has been delivered to GLS by us.
Belgium & Luxemburg
The shipping costs for delivery to Belgium and Luxemburg are € 6,95.
Your order will be shipped via GLS as a package, you will automatically receive a Track & Trace code once the parcel has been delivered to GLS by us.
Other countries
Europe : we ship to all countries in Europe. The shippingcosts can be calculated in the shopping cart where the actual shipping options will be shown on the basis of the delivery address.
Returning items
In accordance with our terms and conditions, you can return a product within 14 days without giving any reasons (Article 6 and 7), this is done at your own expense. We will refund you within 14 days.
The withdrawal period starts at the moment you receive the product.
If you want to return a product, you must use the Return Form.
During this period of 14 days you can return your order unused, undamaged and completely in its original packaging. Of course you can try the product as you would in a physical store. After fitting, ensure that the product is returned clean, completely undamaged in its original packaging. Sealed products can not be returned after the seal has been broken. The shipping costs for a return shipment are for the account of the consumer.
In the following cases. we cannot accept a return:
- Returns after the withdrawal period of 14 days.
- Damaged products.
- Used products (dirty, dirty or smelly products, etc.).
- Incomplete products with missing parts.
- Without a complete and correctly completed return document.
- Without sufficient postage.
If your return is not accepted, we will inform you by email.